Refund policy
Conditions for making a return
For any reason you are not satisfied with the purchase made, you have the right to withdraw from the contract, without any penalty in terms of cost incurred for the product, therefore with the exception of shipping and transaction costs incurred by the Seller which will be retained by the Seller himself and will remain the sole responsibility of the Buyer.
We ask you to specify the reasons for withdrawal in the Return Form within the mandatory deadline of 15 working days from the date of delivery of the order.
For information on how to exercise the withdrawal you can contact our Customer Service staff, from Monday to Friday from 9.00 to 18.30 (GMT +1) by writing to: info@ricciolibiondi.it
The goods must be returned intact to:
Riccioli Biondi srl
Viale Mentana 108
43121 Parma – Italy
The Products must be returned in the same conditions as they were received, i.e. in perfect condition, complete with all their elements and provided with the original packaging.
It is understood that the transport risks for returning the Products will be borne entirely by the Buyer.
The Seller will take delivery of the returned products, reserving the right to verify that they have been returned as delivered to the Buyer.
To this end, it will be advisable to cover the original packaging of the Products with other protective packaging that preserves its integrity and also protects it from writing or labels.
The Seller will reimburse the Buyer free of charge for the entire amount paid for the purchase of the Products, with the exclusion of transport contributions and contributions for any duties, within the time limits established by law, and provided that the Products have been returned in accordance with the above provisions. The aforementioned refund, subject to quantification of the amount, will be made by bank transfer to the Buyer. It will be the Buyer's responsibility to communicate to the Seller, by completing the appropriate form, the bank details to make the transfer to him and to ensure that the Seller is able to return the sum due.
For any reason you are not satisfied with the purchase made, you have the right to withdraw from the contract, without any penalty in terms of cost incurred for the product, therefore with the exception of shipping and transaction costs incurred by the Seller which will be retained by the Seller himself and will remain the sole responsibility of the Buyer.
We ask you to specify the reasons for withdrawal in the Return Form within the mandatory deadline of 15 working days from the date of delivery of the order.
For information on how to exercise the withdrawal you can contact our Customer Service staff, from Monday to Friday from 9.00 to 18.30 (GMT +1) by writing to: info@ricciolibiondi.it
The goods must be returned intact to:
Riccioli Biondi srl
Viale Mentana 108
43121 Parma – Italy
The Products must be returned in the same conditions as they were received, i.e. in perfect condition, complete with all their elements and provided with the original packaging.
It is understood that the transport risks for returning the Products will be borne entirely by the Buyer.
The Seller will take delivery of the returned products, reserving the right to verify that they have been returned as delivered to the Buyer.
To this end, it will be advisable to cover the original packaging of the Products with other protective packaging that preserves its integrity and also protects it from writing or labels.
The Seller will reimburse the Buyer free of charge for the entire amount paid for the purchase of the Products, with the exclusion of transport contributions and contributions for any duties, within the time limits established by law, and provided that the Products have been returned in accordance with the above provisions. The aforementioned refund, subject to quantification of the amount, will be made by bank transfer to the Buyer. It will be the Buyer's responsibility to communicate to the Seller, by completing the appropriate form, the bank details to make the transfer to him and to ensure that the Seller is able to return the sum due.